Royal Codes FAQ & Help Center

Yes &#x2014; we have two locations in Bali.Our flagship store is in Canggu, and we&#x2019;ve also recently opened our newest location in Ubud.You can find us here: Canggu: <a data-start="388" data-end="425" rel="noopener" target="_new" href="https://goo.gl/maps/gHPBwuNVF3vEeCFs7">https://goo.gl/maps/gHPBwuNVF3vEeCFs7</a> Ubud: <a data-start="438" data-end="487" rel="noopener" target="_new" href="https://maps.app.goo.gl/fyLrmnrwa2PS8Fxy6?g_st=ic">https://maps.app.goo.gl/fyLrmnrwa2PS8Fxy6?g_st=ic</a>

Yes — we have two locations in Bali. Our flagship store is in Canggu, and we’ve also recently opened our newest location in Ubud. You can find us here:Canggu: https://goo.gl/maps/gHPBwuNVF3vEeCFs7Ubud: https://maps.app.goo.gl/fyLrmnrwa2PS8Fxy6?g_st=i

Do you have a physical store in Bali?

Bali Inquiries

Can I place an order without creating an account?

Do you offer a first time buyer discount?

Can I have my order rushed/Is it possible to send on this specific date?

When will my order arrive?

I placed the wrong address/phone number when I placed my order. How do I change it?

How can I cancel my order?

Do you accept requests for special orders/custom colors?

Orders

How do I care for my Codes?

What are the fabrics made of? Are the fabrics organic, sustainable and eco-friendly?

I got my Codes stained. What should I use to clean it?

Do the brass armulets/accessories tarnish?

What is the base metal of the Lakshmi Belt?

Are all the products restocked or are there limited edition items?

Can I suggest new product colors or styles that I'd like to see?

How can I stay updated on product restocks?

Do you have a size guide for choosing the right fit?

Is your bamboo fabric actually sustainable, or is it greenwashing?

Product

Do you offer a ‘Shop Now, Pay Later’ option?

What payment methods do you accept?

Where is my refund?

Payment

How long does it take to ship my order?

How can I get free shipping ?

Where do you ship?

Do you offer fast shipping?

What countries do you ship to?

Can You Remove the Signature Required for Delivery?

How much is shipping?

How do I handle a package that was returned to sender or not delivered to me?

Shipping

Do you accept returns or exchanges?

Are returns free?

My order has arrived but it’s not as I expected. What can I do?

I received my order but it doesn’t fit me well. What should I do?

Returns

Do you have physical stores?

Is there a warranty?

Can I add another item to my existing order to save on shipping?

Can I request for an alteration/custom measurement?

Do you ship to Bali/Indonesia?

Are you open for collaborations? How does it work?

Do you offer a referral program? How does it work?

Collaborations

I'm having problems with my cart

How should I report or troubleshoot issues with a promotion or discount code?

Troubleshooting

Can loyalty points be reactivated or do they expire permanently?

Is it possible to merge accounts or transfer points between them?

Rewards Program

Do you have a physical store in Bali?Updated 24 days ago