Royal Codes FAQ & Help Center

You are currently browsing on our US web portal, <a href="//theroyalcodes.com">theroyalcodes.com</a> -- where all orders are sent from our US based warehouse. We are committed to sustainability, and therefore felt it wouldn&apos;t be very eco-friendly to ship items all the way back to where they were manufactured, when we have all of our items available at our beautiful <a href="https://theroyalcodes.com/pages/store-location-1">flagship store in Canggu</a> &#x1F60A;Therefore, if you are in Bali, please come visit us in store and we will be happy to help you get exactly what you need. If we don&apos;t have it in stock, we are happy to custom order it for you.You can reach out to our Canggu store directly on WhatsApp for fast and personalized support: +62 852-3979-7002&#xA0;

You are currently browsing on our US web portal, theroyalcodes.com -- where all orders are sent from our US based warehouse. We are committed to sustainability, and therefore felt it wouldn't be very eco-friendly to ship items all the way back to whe

Do you ship to Bali/Indonesia?

Bali Inquiries

Can I place an order without creating an account?

Where is my order confirmation?

Why has my order been canceled?

Can I alter my order?

When will my order arrive?

How much is shipping?

Can I track my order?

I placed the wrong address/phone number when I placed my order. How do I change it?

How can I cancel my order?

Can I have my order rushed/Is it possible to send on this specific date?

Do you accept requests for special orders/custom colors?

Orders

What are the fabrics made of? Are the fabrics organic, sustainable and eco-friendly?

I got my Codes stained. What should I use to clean it?

Do the brass armulets/accessories tarnish?

Is the size of the armulet adjustable?

Is the white fabric somewhat see-through?

Product

Which currency will I be charged in?

Do you offer a ‘Shop Now, Pay Later’ option?

What payment methods do you accept?

Where is my refund?

Payment

How long does it take to ship my order?

How can I avail free shipping ?

Where do you ship?

Do you offer fast shipping?

How can I track my package?

Will I pay taxes for international shipping?

What if I'm not home?

What countries do you ship to?

Shipping

Do you accept returns or exchanges?

Are returns free?

How long does it take to process a return?

My order has arrived but it’s not as I expected. What can I do?

Returns

Do you have physical stores?

Is there a warranty?

I changed my mind. Can I change the color/size of my order?

Can I add another item to my existing order to save on shipping?

I received my order but it doesn’t fit me well. What should I do?

I’m trying to get a discount using an affiliate code but it doesn’t work.

Can I request for an alteration/custom measurement?

Do you sell gift cards?

Do you have a physical store in Bali?

Are you open for collaborations? How does it work?

Do you offer a referral program? How does it work?

Collaborations

I'm having problems with my cart

Troubleshooting

Do you ship to Bali/Indonesia?Updated 6 months ago