Royal Codes FAQ & Help Center

<p>While account merging is not an option in our system, we understand the importance of your rewards points. If you have multiple accounts and would like to consolidate points, please reach out to us, and we will examine each situation individually. However, it is essential to make future purchases using one consistent account to avoid complications with point accumulation.</p>

While account merging is not an option in our system, we understand the importance of your rewards points. If you have multiple accounts and would like to consolidate points, please reach out to us, and we will examine each situation individually. Ho

Is it possible to merge accounts or transfer points between them?

Rewards Program

Can I place an order without creating an account?

Do you offer a first time buyer discount?

Can I have my order rushed/Is it possible to send on this specific date?

Why has my order been canceled?

Where is my order confirmation?

Can I alter my order?

When will my order arrive?

Can I track my order?

I placed the wrong address/phone number when I placed my order. How do I change it?

How can I cancel my order?

Do you accept requests for special orders/custom colors?

Orders

How do I care for my Codes?

What are the fabrics made of? Are the fabrics organic, sustainable and eco-friendly?

I got my Codes stained. What should I use to clean it?

Do the brass armulets/accessories tarnish?

Is the size of the armulet adjustable?

Is the white fabric somewhat see-through?

What is the base metal of the Lakshmi Belt?

Are all the products restocked or are there limited edition items?

Can I suggest new product colors or styles that I'd like to see?

How can I stay updated on product restocks?

Do you have a size guide for choosing the right fit?

Product

Which currency will I be charged in?

Do you offer a ‘Shop Now, Pay Later’ option?

What payment methods do you accept?

Where is my refund?

Payment

How long does it take to ship my order?

How can I get free shipping ?

Where do you ship?

Do you offer fast shipping?

How can I track my package?

Will I pay taxes for international shipping?

What if I'm not home?

What countries do you ship to?

Can You Remove the Signature Required for Delivery?

How much is shipping?

How do I handle a package that was returned to sender or not delivered to me?

Shipping

Do you accept returns or exchanges?

Are returns free?

How long does it take to process a return?

My order has arrived but it’s not as I expected. What can I do?

I received my order but it doesn’t fit me well. What should I do?

Returns

Do you have physical stores?

Is there a warranty?

I changed my mind. Can I change the color/size of my order?

Can I add another item to my existing order to save on shipping?

I’m trying to get a discount using an affiliate code but it doesn’t work.

Can I request for an alteration/custom measurement?

Do you sell gift cards?

Do you have a physical store in Bali?

Do you ship to Bali/Indonesia?

Bali Inquiries

Are you open for collaborations? How does it work?

Do you offer a referral program? How does it work?

Collaborations

I'm having problems with my cart

How should I report or troubleshoot issues with a promotion or discount code?

Troubleshooting

Can loyalty points be reactivated or do they expire permanently?

Is it possible to merge accounts or transfer points between them?Updated a month ago