My order has arrived but it’s not as I expected. What can I do?Updated a year ago

In the rare event that your order arrives damaged or faulty, please take a detailed video of the product in question and email our customer service team via [email protected] with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.