Royal Codes FAQ & Help Center

The list of countries we support are outlined in our <a href="https://theroyalcodes.com/pages/shipping-policy">shipping policy</a>.For shipping outside of these countries, please reach out to us at support@theroyalcodes.com

The list of countries we support are outlined in our shipping policy. For shipping outside of these countries, please reach out to us at support@theroyalcodes.com

Where do you ship?

Shipping

Can I place an order without creating an account?

Do you offer a first time buyer discount?

Can I have my order rushed/Is it possible to send on this specific date?

When will my order arrive?

I placed the wrong address/phone number when I placed my order. How do I change it?

How can I cancel my order?

Do you accept requests for special orders/custom colors?

Orders

How do I care for my Codes?

What are the fabrics made of? Are the fabrics organic, sustainable and eco-friendly?

I got my Codes stained. What should I use to clean it?

Do the brass armulets/accessories tarnish?

What is the base metal of the Lakshmi Belt?

Are all the products restocked or are there limited edition items?

Can I suggest new product colors or styles that I'd like to see?

How can I stay updated on product restocks?

Do you have a size guide for choosing the right fit?

Is your bamboo fabric actually sustainable, or is it greenwashing?

Product

Do you offer a ‘Shop Now, Pay Later’ option?

What payment methods do you accept?

Where is my refund?

Payment

How long does it take to ship my order?

How can I get free shipping ?

Do you offer fast shipping?

What countries do you ship to?

Can You Remove the Signature Required for Delivery?

How much is shipping?

How do I handle a package that was returned to sender or not delivered to me?

Do you accept returns or exchanges?

Are returns free?

My order has arrived but it’s not as I expected. What can I do?

I received my order but it doesn’t fit me well. What should I do?

Returns

Do you have physical stores?

Is there a warranty?

Can I add another item to my existing order to save on shipping?

Can I request for an alteration/custom measurement?

Do you have a physical store in Bali?

Do you ship to Bali/Indonesia?

Bali Inquiries

Are you open for collaborations? How does it work?

Do you offer a referral program? How does it work?

Collaborations

I'm having problems with my cart

How should I report or troubleshoot issues with a promotion or discount code?

Troubleshooting

Can loyalty points be reactivated or do they expire permanently?

Is it possible to merge accounts or transfer points between them?

Rewards Program

Where do you ship?Updated 23 days ago