Most orders are fulfilled within 24 hours from our US warehouse, however, it can take up to 3 business days to fulfill during big launches and sales. We kindly ask for your patience 😊. You are always welcome to message our customer support team at a
We offer free shipping on US orders over $150, and International orders over $200. Please see our shipping policy for further details.
The list of countries we support are outlined in our shipping policy. For shipping outside of these countries, please reach out to us at [email protected]
Yes! We are proud to offer priority shipping, as well as overnight shipping on US orders. You'll be able to see all the options at checkout and select from there. Please note that we do not ship on Saturdays or Sundays, as most carriers are closed.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email with your tracking number, the expected delivery date as well as the link to track you
Due to our global customer base and the ever-changing VAT and import regulations, we collect duties and taxes at checkout and ship DDP (duties and taxes paid). This ensures the smoothest and quickest delivery possible for you, while avoiding unnecess
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. Please remember to provide a valid and working phone num
We ship to most regions worldwide. However, currently we do not ship to Bali, as we have a physical store there. Please message [email protected] if we do not currently offer shipping to your country, and we will do our best to get it added f
Yes, we can remove the "Signature Required" option upon request. However, we require a signature for delivery to ensure your package arrives safely and to comply with our insurance policy. If you choose to remove the signature requirement, you will b
Shipping costs depend on the weight of your package and the country where it’s being delivered. Simply begin the checkout process and input your delivery address to see how much the shipping will cost to your location. If your order value is more tha
If a package is being returned to the sender or has not been delivered due to an issue with the address or because no one was available to sign for it, it's important to contact your local postal service to request re-delivery if possible. If a packa